Tacit knowledge resides in the minds of individuals but knowledge development thrives in a rich web of social contact among individuals, groups, and organizations. Insight Thursday-ADB's 30-minute seminars sparking stimulating discourse provides such a context. It brings together different groups to fuel understanding of regional or global debates, institutional challenges, and other significant topics.
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Showing posts with label discussions. Show all posts
Showing posts with label discussions. Show all posts
Tuesday, May 8, 2012
Sunday, December 6, 2009
Complaints from Beneficiaries: A Valuable Resource for Project Implementation
Problems often arise in large and complex projects, leading to complaints from intended beneficiaries. The Asian Development Bank's Earthquake and Tsunami Emergency Support Project in Indonesia established several avenues for receiving and responding to complaints at the project level. The complaint-handling systems provided feedback about problems and enabled their early resolution before they escalated into difficult issues, resulting in smoother project implementation.
Read the paper
Read the paper
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