Chashma: A Case Study in Compliance

Even good projects engender complaints. An irrigation project in Pakistan showcases how ADB responds to such complaints and improves the project.

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Complaints from Beneficiaries: A Valuable Resource for Project Implementation

Problems often arise in large and complex projects, leading to complaints from intended beneficiaries. The Asian Development Bank's Earthquake and Tsunami Emergency Support Project in Indonesia established several avenues for receiving and responding to complaints at the project level. The complaint-handling systems provided feedback about problems and enabled their early resolution before they escalated into difficult issues, resulting in smoother project implementation.

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